FAQ

How can I check my order status?

You can check the status of your order by clicking "Track Order" below.

How can I return/replace an item?

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 7 days of delivery. ''click here” to read our 7 days Easy Return policy.

What are the different modes of payment available?

You can use any one of the following payment methods:

Credit card

Debit card

Net Banking

What are digital products? 

These are goods and services that are delivered digitally. They include E-Gift Cards, digital movies and music, software, E-Books, online education and extended warranty, among others.

How can I cancel my order?

Click on "Cancel Order" below. Choose the order, select the reason and submit!

When can I expect refund for my returned item? 

Once we receive the original item, we will do quality check within 2 days and initiate refund.

- For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.

We will also keep you updated on email and SMS.

I don't remember my password. Help!
Follow these steps to reset your password:
Click on Login in the drop down menu of 'Account'
Select the email' button
Click on 'Forgot password?'
Enter your registered e-mail address and we will send you a security code to reset your password
Enter the code and set a new password
How can I avail installation service for my item?
You have to opt for the installation service while placing your order. You will see a check box section next to the item price. Depending on your purchase, either MypoMart or your item's brand will install your item.
Click here to know more about the installation process.
In case you face any trouble getting your item installed, please write to us at MypoMart
What do you mean by pre-ordering an item?
We are now making items available even before their launch date! Pre-order your item and we will ship it to you as soon as it is launched. Now you don't need to wait in line or run the risk of stocks running out!